Returns & Refunds Policy

Last updated: February 2026

Please read this policy carefully before making a purchase.

Digital Products & Downloads

All products sold on this website are digital products (including but not limited to downloadable PDFs, spreadsheets, templates, guides, workbooks, courses and online resources).

Due to the nature of digital products and instant access upon purchase, all sales are final.

We do not offer refunds, exchanges or cancellations once a digital product has been purchased and accessed.

Online Services & Events

All services provided are delivered online (including masterclasses, workshops, courses and community events).

Unless otherwise stated in writing:

• Payments for online services are non-refundable
• Missed sessions or non-attendance do not qualify for a refund
• Access details are provided in advance

Subscription Products

The Founder Letter is a monthly subscription product delivered by post.

Due to the nature of subscription-based services and recurring fulfilment, we do not offer refunds for subscription payments once a billing cycle has begun.

This includes:

• Monthly subscription payments

• Annual subscription payments

• Renewals already processed

You may cancel your subscription at any time before your next billing date to avoid future charges.

Order Cancellations

Due to the digital nature of our products and instant access upon purchase, orders cannot be cancelled once completed.

Once a digital product has been purchased and access has been provided, the sale is final.

Subscription Cancellations

You may cancel your subscription at any time via your account dashboard.

Cancellations will take effect at the end of the current billing period.
No partial refunds are provided for unused time or letters already prepared or dispatched.

Please ensure you review all product details carefully before completing your purchase.

If you experience an issue, including a technical issue or faulty digital product, please contact us within 7 days of purchase so we can investigate and assist.

Responsibility of the Customer

Before purchasing, please ensure that:

• You have read the product description carefully
• The product meets your needs
• You understand the format (digital download / online service)

By completing a purchase, you acknowledge and agree to this policy.

Contact Us

If you have any questions about this Returns & Refunds Policy, please get in touch on the contact us page 📧 

Final Note

We are committed to providing high-quality digital resources and services.
If you have any questions before purchasing, we encourage you to reach out. We’re always happy to help.

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